Frequently asked questions
Quick answers to common questions about plans, billing, labels and your account.
Can I cancel my subscription?#
Yes, any time. Subscriptions are paid a month in advance, so cancel before your renewal date.
Do I need to connect a sales channel?#
No. You can create manual orders or use Quick Quote without connecting a store or marketplace.
Do I need my own courier account?#
No. You can use Shipperfy's discounted courier rates. You can also connect an existing account if you have negotiated rates.
Is address validation required?#
No, but it is recommended. It helps catch incomplete or incorrect addresses before you buy a label.
What does the "Best" shipping option mean?#
The lowest-priced eligible rate for your parcel and service type. The cheapest service is not always the fastest, so check the delivery details.
Which payment methods do you accept?#
All major credit cards, through Stripe.
Is my credit card information secure?#
Yes. Shipperfy does not store card details. Payments are handled by Stripe, a PCI-certified gateway.
How do I get my subscription receipt?#
Open Billing > Invoices.
How can I manage my account?#
Open Settings in the left menu for your profile, business details and billing.
Where can I print a shipping label again?#
Open Shipments, select the shipment, open the Shipment Menu and select Re-Print label.
How do I reset my password?#
On the login page, select Forgot password.
Do you offer a free trial?#
Even better, there is a free forever plan with most features.